Reference

What Our Privacy Policy Covers

We hold one defined set of records for your joya77 account, and this page spells out what sits in it, why we keep it, and what you can ask us to remove.

Account and wallet recordsbKash, Nagad, Rocket entriesCookie controlsCorrection and closure requests

See the lobby Read FAQ

HOW WE HANDLE IT

Security, Cookies and Record Retention

Your account security and your personal data sit in the same place, so we treat both as one job. Sign-in uses a one-time code sent to your registered number, and a wallet action through bKash, Nagad or Rocket needs that code or your wallet PIN before anything moves. Records stay on file while the account is open and for the period local law requires afterwards. Past that point they are removed rather than archived indefinitely.

Account sign-in

A one-time code goes to your registered mobile number each time you sign in from a new device. We store the device type so an unusual login can be flagged to you.

Cookies hold your session and your last payment choice. They never carry your wallet PIN. Clearing them from your browser signs you out and resets those preferences.

Retention

Wallet entries tied to bKash, Nagad or Rocket transfers stay on file while the account is open and for the period local law sets out. Nothing is held longer than that.

Changes and closure

You can request a correction or the closure of your account from your registered number. We confirm in writing and tell you what is deleted and what must stay.

REACHING US

How to Contact Us About Your Data

Ask for a data request and it goes to a person, not a queue that answers with a template. Use the route that matches your issue: live chat for a quick correction, email when you want a written record, and the wallet desk when the request is tied to a bKash, Nagad or Rocket transfer on your account. Quote your registered mobile number in the first message — that one line is what lets us open your file without asking you three further questions.

The Data Behind Your Account and Wallet

joya77 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Opening an account with joya77 means we hold a small, fixed set of records about you. That covers the mobile number and email you register with, your date of birth as you gave it at sign-up, your device and connection details, and every wallet movement made

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through bKash, Nagad or Rocket on your account. We also keep the messages you send to support, because we need that thread when a cash-in is questioned. We do not ask for more than the account needs. Identity checks happen only when a cash-out has to
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be matched to the name on your wallet, and the documents you send for that step stay attached to your file rather than being passed around internally. Availability of the service, and the rules that apply to your data, depend on your local law and eligible
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regions. Bangladesh rules on mobile financial records are not identical to rules elsewhere, so we follow the stricter reading wherever the two touch. Where a legal request forces disclosure, we release only the specific record named and log the request. Cookies are used to keep you
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signed in and to remember your payment choice between visits. You can clear them from your browser at any time and the lobby will simply ask you to sign in again. You can also ask us what we hold, correct it, or have the account closed.
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Send the request from the number registered on the account so we can match it without a long back-and-forth.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Privacy Questions We Get Asked

Most of what reaches us comes down to three things: what we keep, who sees it, and how to get it removed. The answers below are the ones we give by chat every day, including how your cricket activity looks on our side and what happens the day you close the account.

Your registered mobile number and email, the device details you sign in with, wallet records from bKash, Nagad and Rocket, and any messages you send to support. That is the working set needed to run the account.

Yes. Ask from your registered number and we pull the file — account details, wallet entries and support threads. We send it in a readable format rather than a raw database export.

Only where it is needed to move money, or where the law names a specific record. Payment partners see the transaction reference, not your lobby activity. We do not sell account data.

It covers the record of them — which market you opened during a BPL or IPL match, the stake and the result. It does not cover anything a game studio runs on its own side.

Send the request from your registered number. We close the account, remove what we can, and tell you which wallet records local law requires us to keep for a set period.

Quote the bKash, Nagad or Rocket reference number in your message. The wallet desk matches it against our ledger and confirms exactly what we hold on that transaction.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal InfoBPL Powerplay Slots InfoTerms & Conditions

What Our Privacy Policy Covers

Security, Cookies and Record Retention

How to Contact Us About Your Data

Privacy Questions We Get Asked

01 What data does joya77 hold about me?

02 Can I see a copy of my records?

03 Do you share my details with anyone else?

04 Does the policy cover my cricket markets and game rounds?

05 How do I close my account and remove my data?

06 What if my question is about a bKash payment record?

Privacy Policy

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